topic Re: How can I talk to a person. in Get Support

How can I talk to a person.

Shane87 — Sun, 30 Mar 2025 20:29:16 GMT

The chat bot is continously going in a circle because it can't help. I paid my fee 2 weeks ago and my account has be disconnected. I've been trying to seek help for 2 days and I'm just getting the run around

Re: How can I talk to a person.

hairbag1 — Thu, 20 Mar 2025 20:59:10 GMT

@Shane87

if you dial 611, you should here current plan status.

Re: How can I talk to a person.

Sansan — Thu, 20 Mar 2025 21:01:30 GMT

There is no live telephone support. All messages. The chatbot is supposed to work. But if you say you cannot get around it, use the link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond via envelope.

Re: How can I talk to a person.

Meow — Thu, 20 Mar 2025 21:27:44 GMT

Contact agent using the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up by CSA). Click Chatbot - Ticket and type TICKET, then follow prompts. Link to create a ticket will be presented.

Re: How can I talk to a person.

funpig1 — Thu, 20 Mar 2025 23:14:30 GMT

@Shane87

Are you an existing customer with an existing plan that is giving you trouble?

Are you a new activation customer having difficulty activating your plan?

Or are you trying to port in a number from another provider?

Re: How can I talk to a person.

Shane87 — Fri, 21 Mar 2025 15:18:49 GMT

I am an existing customer with an existing plan.

I'm not new I've been with them over a year and this plan since September 2024.

This is day 3 I can now make phone calls randomly not all the time. But no data and no messaging

Re: How can I talk to a person.

hTideGnow — Fri, 21 Mar 2025 15:23:33 GMT

hi @Shane87

could be a phone problem or location . Try Reset network settings

try your sim in another phone

also, try in different area

Re: How can I talk to a person.

Luddite — Sun, 30 Mar 2025 18:30:58 GMT

@Shane87 @If you're still having this problem AND your phone does not support the 1900mz network frequency the following could be the issue.

Public Mobile, like all other carriers, will be closing the 3G network which will make phones that cannot support VoLTE obsolete for calling. In preparation for the final closure Public Mobile is reconfiguring one of the 3G network frequencies as 4G. Some 3G phones do not support the 1900mhz 3G frequency and then cannot make calls. This may be the cause of your problem.

https://www.publicmobile.ca/en/get-help/articles/850-turndown?_gl=1*5dhc2x*_gcl_au*NzA3MTM2OTcwLjE3NDMyNjg4MDk.*_ga*MTc0NzUzNjA3MS4xNzQzMjY4ODA5*_ga_5Q4XYYJ879*MTc0MzM1MjQ0MC4yLjEuMTc0MzM1MjkyNC4xNi4wLjA.