topic Re: Service in Get Support

Service

Maisa — Wed, 19 Mar 2025 03:10:00 GMT

I havec3 public mobile SIM cards were working perfectly and suddenly started to work on and off and nos notcat all on different devices

Re: Service

DDM69 — Wed, 19 Mar 2025 03:12:05 GMT

Is this happening everywhere or just at home? Possibly some interference? More details please.

Re: Service

Phil_Adelphus — Wed, 19 Mar 2025 11:16:46 GMT

@Maisa What make and model are the phones? Is it just voice calls but texting and data still work, or does nothing work?

Re: Service

Maisa — Fri, 21 Mar 2025 02:34:46 GMT

Nothing works.

Re: Service

Maisa — Thu, 20 Mar 2025 18:50:38 GMT

Everywhere

Re: Service

Phil_Adelphus — Thu, 20 Mar 2025 19:19:26 GMT

@Maisa Where exactly are you, your screenshot mentions United Arab Emirates? If you're in Canada, have you tried reset network settings?

Edited to add, you should remove your screenshot as this is a public website and it shows too much info on your phone.

Re: Service

Maisa — Thu, 20 Mar 2025 19:20:38 GMT

Because I bought the phone from UAE, but I am in Canada and I reset it yes

Re: Service

Phil_Adelphus — Thu, 20 Mar 2025 19:25:41 GMT

@Maisa Probably best at this point to contact Public Mobile customer service, either by opening a ticket at the chat icon bottom right of this page, or if that doesn't work then send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437