topic Re: Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calli in Get Support

Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calling

Nicknsame21142 — Thu, 20 Mar 2025 20:02:59 GMT

Hello,

My CC was locked due to fraud, and my public mobile account was placed on hold for non-payment. I have a new credit card, but I have to call to activate it. I can activate it online but I locked out my account while dealing with the fraud (2FA texts were delayed and I kept entering the old code). I scheduled a call-back to unlock my account but apparently that doesn't work either because it's already an hour over-due.

I have debit, but that bank only uses text for their 2FA codes which I don't get because my plan is on hold so I can't access that account either.

I need to call my bank to activate my card so I can pay the plan, but I can't call my bank before I pay the plan.

I need to make one call to my bank to re-activate my plan, but PM won't let me. Please let me make one dang phone call so I can pay you.

Re: Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calli

slusagm — Thu, 20 Mar 2025 18:07:53 GMT

quickest way to get back the service is to buy a voucher. Buy from Shoppres or London Drug and load voucher using *611 on your phone, or call 1-855-4PUBLIC from another phone

if you need PM to looks further, ask them. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calli

Nicknsame21142 — Thu, 20 Mar 2025 18:11:45 GMT

That was my plan, but I have only ~$30 left and if it doesn't work I won't be able to eat.

Re: Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calli

Luddite — Sun, 30 Mar 2025 18:47:36 GMT

@Nicknsame21142 If ever in this situation again, try the app from https://www.fongo.com. Free calling and incoming texts while on wifi.