topic Re: Unable to Port Number in Get Support

Unable to Port Number

Mack5 — Thu, 20 Mar 2025 20:23:17 GMT

I have been trying to port my number to my new Public Mobile account, but there is a system error. Each time I get an error code saying that the SIM card is already in use.

Re: Unable to Port Number

BKNS27 — Thu, 20 Mar 2025 16:48:52 GMT

@Mack5

It seems that the SIM has already been activated. SIMs are a one time activation and can’t be reused over again. If it is brand new, return to the place of purchase.

Remember 1 SIM/1 account/1 registered email.

Re: Unable to Port Number

funpig1 — Thu, 20 Mar 2025 17:01:16 GMT

@Mack5

You need to message a customer agent to verify if there is issue with your sim. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Port Number

Sansan — Thu, 20 Mar 2025 17:11:18 GMT

@Mack5 Are you trying to port one Public Mobile account to another Public Mobile account? If so, that's not allowed.

Or is this from an external provider to Public Mobile?