topic Re: Problem with Account in Get Support

Problem with Account

Veronikakar — Thu, 20 Mar 2025 03:45:39 GMT

Hello, hope this message finds you well, I am having a problem in accessing my account, each time I try to log in two options pop in, only the "Resume Activation" and "Go to Log In Page". I didn't request any activation as my SIM card works properly, but I need to know my account number. Please help me to access my account.

Best Regards

Veronika

Re: Problem with Account

Techfish — Thu, 20 Mar 2025 03:48:29 GMT

That is really unusual. You would only see those two options if you're account isn't activated yet. Is it possible that you used another email?

Re: Problem with Account

Dunkman — Thu, 20 Mar 2025 04:26:48 GMT

@Veronikakar

Several posts recently from existing customers with same issue.

The website is finicky. Maybe try a different web browser, clear cache or incognito mode.

If that does not work, you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437