topic Re: Contest in Get Support

Contest

V25 — Thu, 20 Mar 2025 01:46:11 GMT

I subscribed but no SMS to enter in contest

Re: Contest

Chalupa_Batman — Thu, 20 Mar 2025 00:55:38 GMT

@V25 wrote:
I subscribed but no SMS to enter in contest

Which contest are you referring to?

Re: Contest

hTideGnow — Thu, 20 Mar 2025 01:04:39 GMT

HI @V25

For the Mexico Trip contest, it depends on when you join, details here
https://productioncommunity.publicmobile.ca/t5/Get-Support/Pack-Your-Bags-Public-Mobile-s-Trip-to-Mexico-Contest-is-Here/td-p/1316797

https://www.publicmobile.ca/en/get-help/articles/mexico-contest

if you joined after the contest was announced (March 11, 2025) and not getting the sms, ask PM support agent,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Contest

V25 — Thu, 20 Mar 2025 03:00:58 GMT

This is frastrating when you try to create ticket, it ask again same thing are you subscriber log in etc

Re: Contest

Phil_Adelphus — Thu, 20 Mar 2025 11:11:41 GMT

@V25 This is frastrating when you try to create ticket, it ask again same thing are you subscriber log in etc

Use the second option @hTideGnow gave you, which is to send support a private message. You just need to be logged in to this community and type your question on a pre-addressed form and then hit send, no questions. Here it is again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437