topic Re: Stuck in activiation in Get Support

Stuck in activiation

codethis — Thu, 20 Mar 2025 01:39:29 GMT

I am trying to activate my account but when I log into the app on my phone to download the eSIM, it tries to send the MFA security code to the new phone number which I can't receive because I haven't installed the eSIM yet. Is there a workaround flow where I can get the code sent to the registered email instead? Thank you!

Re: Stuck in activiation

hTideGnow — Thu, 20 Mar 2025 00:58:19 GMT

hi @codethis

if you requested port, the number might have sent to your old carrier's sim card

if you have not get a code on your phone once after the activation is completed, you won't get that option to get the code via email. So, in your situation, you need to ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Stuck in activiation

codethis — Thu, 20 Mar 2025 01:07:16 GMT

Thank you for the reply. It's a brand new number from Public Mobile. I ended up submitting a ticket and am just waiting for a response.