topic Payment Will Not Process - No Access To Customer Support Agents in Get Support

Payment Will Not Process - No Access To Customer Support Agents

JavierNL — Thu, 20 Mar 2025 00:35:33 GMT

Hello!

Payments are not going through today and my plan has been cancelled.

It seems impossible to get to a Customer Support Agent, could someone help?

Re: Payment Will Not Process - No Access To Customer Support Agents

Chalupa_Batman — Thu, 20 Mar 2025 00:39:53 GMT

@JavierNL wrote:
Hello!
Payments are not going through today and my plan has been cancelled.
It seems impossible to get to a Customer Support Agent, could someone help?

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

You can always make a manual payment as well or use a voucher to get it set back up. But there's some issues with the payment system so hopefully a CS Agent can help.

Re: Payment Will Not Process - No Access To Customer Support Agents

hTideGnow — Thu, 20 Mar 2025 01:06:35 GMT

hi @JavierNL

you don't need to wait for agent, you can try to make a payment yourself

you can login to My Account and click the link Pay and Resume Services.

or if you don't see the button, use this link to load funds:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Or you can also buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account