topic Re: Overcharged. Need a credit in Get Support

Overcharged. Need a credit

Mackenzie6225 — Wed, 19 Mar 2025 23:18:45 GMT

Hi, so I changed my plan effective the renewal date and the new payment for the new plan was already taken on the 17th but they had suspended my account and needed me to pay again. And so I did but need to be refunded for one of the 2 payments I made.

Re: Overcharged. Need a credit

Techfish — Wed, 19 Mar 2025 23:22:08 GMT

Public Mobile rarely gives refunds, but this would be something a support agent (CS_Agent) could help you with.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged. Need a credit

Chalupa_Batman — Wed, 19 Mar 2025 23:22:21 GMT

Hello @Mackenzie6225

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage