topic Re: Remote adjustment of call forwarding in Get Support

Remote adjustment of call forwarding

Pavesa2 — Wed, 19 Mar 2025 10:57:55 GMT

Hi

I'm visiting the UK. Do you support roaming in the UK?

Alternatively, I do have another Canadian phone number I could forward my calls to. Is this something you can help me with? Can I adjust my account online to do this? I can't do it with my phone though, since I can't use it because I'm in the UK..

Are you able to help me with this?

Thanks..

Re: Remote adjustment of call forwarding

Phil_Adelphus — Wed, 19 Mar 2025 11:03:21 GMT

@Pavesa2 Sorry, Public Mobile doesn't have roaming outside of North America. As far as I know there is no way to set call forwarding other than through your phone.

Re: Remote adjustment of call forwarding

BKNS27 — Wed, 19 Mar 2025 13:56:16 GMT

@Pavesa2

Did you trying using Fongo app or WhatsApp connected through wifi?

Re: Remote adjustment of call forwarding

Pavesa2 — Wed, 19 Mar 2025 18:09:35 GMT

Would this be as an alternative communication tool rather than using a cellular network here?

Re: Remote adjustment of call forwarding

Pavesa2 — Wed, 19 Mar 2025 18:10:47 GMT

Do you work at Public Mobile? I'm just wondering if maybe one of the tech people there could set it up for me?

Re: Remote adjustment of call forwarding

Phil_Adelphus — Wed, 19 Mar 2025 18:12:51 GMT

@Pavesa2 No, Public Mobile employees are not usually responding here in the community, we're all customers like you. If you want to contact Public Mobile customer service open a ticket at the chat icon bottom right of this page.

Re: Remote adjustment of call forwarding

hTideGnow — Wed, 19 Mar 2025 18:22:37 GMT

sorry @Pavesa2

you won't be able to set forwarding if you are not in Canada with your phone, and support agent cannot help with setting up forwarding for you too

Re: Remote adjustment of call forwarding

computergeek541 — Wed, 19 Mar 2025 21:49:51 GMT

@BKNS27 wrote:
Did you trying using Fongo app or WhatsApp connected through wifi?

Doing the above wouldn't help the customer forward calls to another another number (or to receive the calls).

Re: Remote adjustment of call forwarding

computergeek541 — Wed, 19 Mar 2025 21:54:08 GMT

@Pavesa2 wrote:
Would this be as an alternative communication tool rather than using a cellular network here?

Using Fongo or Whatsapp would require the other person to also be using the same app to communicate with you. Neither would allow you to receive calls from people calling your phone number using the standard method.