topic Re: No ring tone when making outgoing calls in Get Support

No ring tone when making outgoing calls

Mastert74 — Fri, 28 Mar 2025 14:51:45 GMT

Question for the community: anyone experiencing not hearing an outgoing ring tone (outgoing calls) when making calls? It says silent until, all of sudden, someone on the other end picks up. Happen randomly and indiscriminately. Hoping someone else has run into this same problem and has a solution.

Re: No ring tone when making outgoing calls

Phil_Adelphus — Wed, 19 Mar 2025 15:24:58 GMT

@Mastert74 I've noticed it occasionally, not just with PM. Since the calls worked I didn't look for a solution. I suspect it is more an issue with the routing connection/s.

Re: No ring tone when making outgoing calls

Mastert74 — Wed, 19 Mar 2025 15:29:11 GMT

@Phil_Adelphus ya...seems to be a PM to PM issue. Also happens from PM to Bell (i know they use the same network though Bell/Telus). If it is a routing issue, not sure PM can do anything about it?

Re: No ring tone when making outgoing calls

Phil_Adelphus — Wed, 19 Mar 2025 15:42:14 GMT

@Mastert74 I don't know how cell phones work in that regard but my understanding was with landlines that it is the exchange that sends the ringing signal back to the caller. With cell phones I'm assuming sometimes there's a glitch that causes the signal not to be sent, or perhaps the connection is too quick as with a VoLTE call vs non-VoLTE. But any more than this speculation is over my head lol!

Re: No ring tone when making outgoing calls

funpig1 — Wed, 19 Mar 2025 18:13:03 GMT

@Mastert74

Do you have an iPhone? Search show s lots of similar complaints in Reddit. One possible resolution is just to restart your phone.

I have an Android, Pixel. I have occasionally experienced this but not enough to be bothered by it. Good luck.

Re: No ring tone when making outgoing calls

JohnnyRocket — Thu, 20 Mar 2025 17:37:23 GMT

I do not get ring back when I dial mobile lines. I do however get ring back when calling land lines. My issue has been raised to the network gurus. Apparently this has happened to a number of customers using various phones and different networks. This is what I got when I used AI to help with this:

Landline calls usually route through older PSTN systems, which are more stable and don’t rely on VoLTE or mobile-specific audio routing.
Mobile-to-mobile calls, especially over 4G/5G, rely heavily on VoLTE and IMS (IP-based voice) features.
If there's a provisioning 1problem or miscommunication in mobile call setup, the call might go through but the ring back tone doesn’t get passed through.

Re: No ring tone when making outgoing calls

IreneG1 — Fri, 21 Mar 2025 01:32:44 GMT

I am having the same concern. Were you ever able to resolve the issue? If yes, what was the resolution?

Re: No ring tone when making outgoing calls

JohnnyRocket — Fri, 21 Mar 2025 09:30:29 GMT

No. Network gurus are supposed to be on it.

Re: No ring tone when making outgoing calls

MaryanneBaker — Wed, 02 Apr 2025 16:08:44 GMT

Gurus at Telus called early this morning to test my phone. Ring back tone is now working for me. Apparently the solution is individual -- not broad network. Thanks to all that worked on this. Everyone learned something.

Re: No ring tone when making outgoing calls

IreneG1 — Wed, 02 Apr 2025 23:19:56 GMT

Is your plan with Telus or Public Mobile (PM). If PM, how did you get them to phone you?

Re: No ring tone when making outgoing calls

ninjinja — Fri, 11 Apr 2025 02:32:58 GMT

Doesn't work for me either.