topic Re: Porting issues - 'Sorry, we are unable to process' in Get Support

Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Tue, 04 Jan 2022 23:05:40 GMT

Hi!

Trying to port over my number from a Rogers Share Everything plan:

Prime - 85$/mth

Additional lines - 35$/mth (I have 2)

While I'm one of the additional lines, I am the authorized to move ANY of these accounts.

I'm having an issue trying to port over my line when trying to create my account. I wanted to port over my line first to 'test the waters' before eventually porting all of them over.

It could be that I'm having issues due to the promotion as well as it being a Sunday, but just wondering if you are able to port over ANY type of line from Rogers regardless if the plan is an individual plan, or a Share Everything plan.

Thanks!

Re: Porting issues - 'Sorry, we are unable to process'

Luddite — Sun, 06 Nov 2016 18:40:19 GMT

Any Rogers line may be ported. It's safer to pick a temporary number before porting; after you confirm PM service is functional log into your account and request the port-in.

Some posts to review: When to contact moderators Porting your number

Be prepared for couple days delay if anything goes awry.

BUT you can be confident it’s worth the wait for PM to resolve any problem. 😎

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Sun, 06 Nov 2016 19:28:22 GMT

Ok. I'll give that a shot!

Thanks for the prompt reply 🙂

Re: Porting issues - 'Sorry, we are unable to process'

ShawnC13 — Sun, 06 Nov 2016 19:36:41 GMT

I just did the same thing as you with Rogers share everything. I was authourized to port number but was a "secondary line" IF you want read this http://productioncommunity.publicmobile.ca/t5/Getting-Started/Are-you-new-to-PM/m-p/86046#U86046 that is my experience and what I found out reading and going through some issues here. I hope it helps if not we are here to help you as well

Re: Porting issues - 'Sorry, we are unable to process'

Rockdaddy22 — Sun, 06 Nov 2016 19:36:43 GMT

Great advice here, please keep us updated on your progress.

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Sun, 06 Nov 2016 20:46:41 GMT

So I picked a new number and will request a port after I play Lego w/ my son /priorities.

Will update this post on my progress!!

PS. The LTE coverage out in my area is better than Rogers! So excited 🙂

Re: Porting issues - 'Sorry, we are unable to process'

ShawnC13 — Sun, 06 Nov 2016 21:46:11 GMT

Glad things are on their way and reception is better/ I found this cool link here that lets you see what providers have what cell towers in your area Canadian Cell Towers

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Sun, 06 Nov 2016 23:11:33 GMT

Getting the 'Something went wrong' page after I go to my profile site and try to being the 'Port Number' request.

will try again soon...

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Sun, 06 Nov 2016 23:51:40 GMT

So I went to 'My Account' and was successful in doing the port there (ie. Got the Porting Successful message). So I pop my PM SIM card back in and now I got this message

So I go to publicmobile.ca and click 'Contact Us' at the bottom of the home page and I don't see the part about the form...

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Mon, 07 Nov 2016 00:07:29 GMT

I think I've found the proper form. Its odd because I can phone w/ the new SIM and the call display comes up as my old (ie porting) number but I can't receive calls.

iMessage seems to work too...

Will update as I get in contact w/ PM CSR 🙂

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Mon, 07 Nov 2016 00:14:15 GMT

Did some more looking and I'm wondering if the iPhone is automagically making my phone number my old one. Its displaying my porting number but so /shrug.

Re: Porting issues - 'Sorry, we are unable to process'

Rockdaddy22 — Mon, 07 Nov 2016 01:02:20 GMT

Sounds like a failed port

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Mon, 07 Nov 2016 01:18:59 GMT

Think you're right. Just sent a couple of my friends some txts (ie green txt on iphone) and while they got them, when they send me a response, I don't see it.

Ah well, let's see what the CSR can do 🙂

Re: Porting issues - 'Sorry, we are unable to process'

Rockdaddy22 — Mon, 07 Nov 2016 03:57:01 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Mon, 07 Nov 2016 17:57:25 GMT

FYI my ticket number is 1170-0609

Thanks!

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Mon, 07 Nov 2016 17:57:48 GMT

Also, can't receive calls as of now. Can still call out though.

Re: Porting issues - 'Sorry, we are unable to process'

Rockdaddy22 — Mon, 07 Nov 2016 18:08:36 GMT

Good that you have a ticket number now

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Tue, 08 Nov 2016 15:05:39 GMT

Tried again this morning and still can't receive calls or txts 😞

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Tue, 08 Nov 2016 23:31:53 GMT

Just read that it could take up to 72hrs for a full port. I'll be patient. 🙂

FYI, just tried again 18:30 and still not able to receive calls.

Re: Porting issues - 'Sorry, we are unable to process'

Korkyjohnson — Wed, 09 Nov 2016 20:05:07 GMT

As of right now. Still not ported fully 😕