topic Re: 5g in Get Support

5g

vkp — Wed, 19 Mar 2025 01:37:13 GMT

my phone is 5G and i have plan is 5G but not properly work 5G

Re: 5g

hTideGnow — Wed, 19 Mar 2025 01:39:08 GMT

hi @vkp

what phone do you have?

reboot phone once and then try Reset Network Settings

if you still not getting 5G, try manually changing network mode, try both Automatic and 5G (or 5G on)

Re: 5g

BKNS27 — Wed, 19 Mar 2025 04:56:07 GMT

@vkp

Check to see if you are in 5G coverage.

https://www.publicmobile.ca/en/coverage

If you are then check your cellular phone settings.

Re: 5g

Phil_Adelphus — Wed, 19 Mar 2025 11:24:27 GMT

@vkp Is this everywhere or just one location? For example my iPhone is on a 5G plan and does get 5G when I'm away from home, but in my house it only gets LTE because the 5G signal is not strong enough to penetrate the house walls. Having said that, it is plenty fast on LTE so not a problem, almost reaching the advertised speed for 5G anyway. But some 5G phones do not get 5G on Public Mobile hence @hTideGnow 's question what phone do you have?