topic Phone number transfer in Get Support

Phone number transfer

Father3 — Wed, 19 Mar 2025 09:07:30 GMT

This service seems to be bad. How could a mobile phone transfer takes more than 1 day? What do you expect us to do with no number?
What should I do to have my number in service please. This is so inconvenient especially when I had to travel

Re: Phone number transfer

ORNGNBLK — Wed, 19 Mar 2025 10:10:27 GMT

@Father3 If I read this correctly you are new to PM and in the prying process, something has not gone through properly. You can call the porting team using the phone number I’ve sent you in your community mailbox, they can investigate and fix with a push from their side. Hope this helps.

Re: Phone number transfer

Phil_Adelphus — Wed, 19 Mar 2025 11:07:13 GMT

@Father3 You followed all the steps, i.e. left your previous carrier sim in the phone to respond to their authorization SMS with Yes within 90 minutes of receiving it? Once that sim stopped working you inserted your Public Mobile sim and restarted the phone? (Or is this esim?). If your previous sim is no longer working the porting team may not be able to help and you will have to contact Public Mobile customer service either via the chat icon bottom right of this page or, if that doesn't work, send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number transfer

Father3 — Thu, 20 Mar 2025 06:02:21 GMT

Thanks for your input. Unfortunately, this is just for Koodo mobile. Couldn’t help

Re: Phone number transfer

ORNGNBLK — Thu, 20 Mar 2025 09:55:10 GMT

@Father3 Koodo is under the Telus umbrella as is Public Moblie. Koodo porting team is the one who assist with failed PM ports as PM does not have live CS /IT support so we PM customers rely on Koodo (or even Telus CS sometimes) to get us up and running.

Re: Phone number transfer

Phil_Adelphus — Thu, 20 Mar 2025 11:38:49 GMT

@Father3 Thanks for your input. Unfortunately, this is just for Koodo mobile. Couldn’t help

The Koodo porting team can help with Public Mobile porting depending on the circumstances. Does your previous carrier sim still work? If not they can't help and you need to contact Public Mobile customer support by private message as I indicated earlier.