topic Changed plan, add on minutes not working. in Get Support

Changed plan, add on minutes not working.

uncivlengr — Tue, 04 Jan 2022 23:05:38 GMT

I just changed my account from 3 GB to 6 gb. The addon minutes I have on my account no longer work - I get an automated message now when I try to call that I should add minutes to my account.

Re: Changed plan, add on minutes not working.

uncivlengr — Fri, 01 Jun 2018 19:52:28 GMT

Just to add, I did try adding minutes and I get the same message.

Re: Changed plan, add on minutes not working.

mimmo — Fri, 01 Jun 2018 19:54:22 GMT

Sorry silly question but when changing plans did you select talk and text features?

What does your plan overview page say?

Have you tried power cycling your phone?

Re: Changed plan, add on minutes not working.

uncivlengr — Fri, 01 Jun 2018 20:38:12 GMT

No I've never had talk included in the plan, just as an add-on.

I just restarted my phone and I get the same message.

Re: Changed plan, add on minutes not working.

will13am — Fri, 01 Jun 2018 20:42:45 GMT

As suggested, it is a good idea to reboot the phone after a major account change such as changing a plan. If the plan does have talk and the issue persists, it may be an account provisioning thing in which case the moderator team would be required to check out the account if the symptoms persist. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Edit: I don't think a talk add-on works when the base plan doesn't have the talk feature. It is an add-on to features already contained in the base plan.

Re: Changed plan, add on minutes not working.

srlawren — Fri, 01 Jun 2018 20:41:46 GMT

@uncivlengr wrote:
No I've never had talk included in the plan, just as an add-on.

I just restarted my phone and I get the same message.

@uncivlengr unfortunately, the add-on minutes cannot be used without a talk component to your plan. They are for long distance use only*, and not a substitute for the talk feature.

* small exception: the $10 plan can use them for non-long-distance airtime after their base 50 minutes is used.

This is 100% the reason you're getting that message trying to make calls. I don't know how you were ever able to previously if you didn't have talk in your plan. It's not supposed to be possible at all.

Re: Changed plan, add on minutes not working.

uncivlengr — Sat, 02 Jun 2018 02:33:43 GMT

I certainly did have that option on my last plan; I would regularly have to add minutes as an add on when I ran out.

Regardless, adding calling to my plan reduces thet total cost for some reason, but if I try to add calling to my plan, my options are to pay the full 90 day price and start my billing period again, after I just rest it to add more data, or to wait 89 days until the next billing period

Surely there is a way to modify my plan without paying $130 for one day of service.

Re: Changed plan, add on minutes not working.

mimmo — Sat, 02 Jun 2018 02:35:43 GMT

@uncivlengr message the mods with want you want. Since it was only a day they will likely make the change for you no problems.

Re: Changed plan, add on minutes not working.

Anonymous — Sat, 02 Jun 2018 02:37:27 GMT

@uncivlengr, if you reach out to the moderator team and explain your situation, they might be able to do something for you, so that you do not have to pay again from scratch.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Changed plan, add on minutes not working.

srlawren — Sun, 03 Jun 2018 21:34:31 GMT

@uncivlengr what exactly was your previous plan?

Re: Changed plan, add on minutes not working.

uncivlengr — Mon, 04 Jun 2018 13:40:45 GMT

It was a custom plan, I didn't select any talk option in the basic plan, and have added minutes to my account as addons as required.

I'll reach out to the mod team to see if there's a solution.

Re: Changed plan, add on minutes not working.

stonechucker — Mon, 04 Jun 2018 14:13:04 GMT

In order to use LD addons, you require a base voice package on your plan.

You'll either need to change your plan on your next renewal, change your plan now and forfiet all unused service for this cycle, or option 3, reach out to the moderators to see if they can assist you in getting voice activated on your plan.