topic Re: Incorrect Data Usage in Get Support

Incorrect Data Usage

Bobo10 — Wed, 19 Mar 2025 03:01:10 GMT

I have 1GB data. I switched it on March 14. March 18 I got notified I have reached my data limit. I’ve only used about 50 MB though, and the usage breakdown confirms that. But my total data is spent. What is wrong?

Re: Incorrect Data Usage

DDM69 — Wed, 19 Mar 2025 03:15:50 GMT

Try rebooting your device. Make sure there is no data limit set on your device.

Re: Incorrect Data Usage

Bobo10 — Wed, 19 Mar 2025 03:42:54 GMT

Thanks DDM69. The issue is not my device though, it’s PM. They send me messages my data is exhausted, and I can buy additional 1GB for $40 😞

Re: Incorrect Data Usage

BKNS27 — Wed, 19 Mar 2025 04:45:16 GMT

@Bobo10

Clear cache on your browser before login online or login on the PM app and swipe down on the screen to refresh.
Extra Add-on data is $15 for 1gb and $30 for $30.