topic Re: Overcharged to my account in Get Support

Overcharged to my account

Jimmy_749 — Tue, 18 Mar 2025 22:20:08 GMT

Hi,

I had sent an email earlier, but waiting for your reply. My account was overcharged as per following details:-

$28 paid on Dec 3rd > after 9 days > $28 paid again on Dec 12th for new subscription > Paid $28 on Jan 10th > paid $25 on Mar 8th for new subscription

Please advise why we are paying additional for new subscription?

If we have made 2 payments on Dec 3rd and Dec 12th, there should be a credit balance on Jan 10th, but I was charged another $28 on Jan 10th.

Kindly adjust the payment and provide a credit in next bill.

Please reply directly to my email address:

khawar_637@yahoo.com

Thanks

Re: Overcharged to my account

slusagm — Tue, 18 Mar 2025 22:22:21 GMT

we are just customers like you. you have to work with PM for a solution., and you already contacted them? you then need to wait for them reply , check community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but, did you login My Account and check Payment history? What does it show since Dec? or you mind to post the screenshot of the payment history?

Re: Overcharged to my account

Chalupa_Batman — Tue, 18 Mar 2025 22:35:25 GMT

Hello @Jimmy_749

Please remove your email from your post as these forums are not private.

To me, this sounds like you switched plans in the middle of a 30 day period. Each plan is not prorated. So if you change to a different plan 9 days later, you forfeit anything you paid before. There are no credits if you choose to do so. So for the future, if you change plans, choose "On Renewal Date" next time so you don't forfeit any money you've already paid.

You can reach out to a CSA to confirm this if you choose.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overcharged to my account

BKNS27 — Tue, 18 Mar 2025 22:49:30 GMT

@Jimmy_749

How many times did you switched plans?

Did you click on change the new plan on Next Renewal?

If you click Now (Dec. 12) you will be charged for the new plan and any unused days you will forfeit the unused days.

Please note that PM is on a 30 days cycle and not a monthly cycle.