topic Re: Alert: Stay Away! in Get Support

Alert: Stay Away!

Sultaneous — Tue, 18 Mar 2025 20:13:10 GMT

This is an alert to Public Mobile customers.

If you have a working service, PM is fine.

For 10 months now they have not provisioned me a data connection, and I've asked for suppport daily.

Best bet is to stay away from them!

Re: Alert: Stay Away!

will13am — Tue, 18 Mar 2025 20:32:25 GMT

@Sultaneous , what exactly has happened in your interactions with support that has led to no resolution for 10 months? Perhaps the community can help.

Re: Alert: Stay Away!

Phil_Adelphus — Tue, 18 Mar 2025 20:43:00 GMT

@Sultaneous You said in another thread that your wife is on Rogers but you haven't tried her sim in your phone. Perhaps it would be a good idea to try it just to rule out a phone problem? Your phone is an Umidigi, what was the other phone the sim didn't work in? Have you tried putting the APN first line in all caps, SP.MB.COM? That latter's been something that OnePlus phones need but might be worth a try.

Re: Alert: Stay Away!

DDM69 — Tue, 18 Mar 2025 22:21:07 GMT

7 years of great service and 32 referrals that are very happy. No complaints from any of us...

Re: Alert: Stay Away!

slusagm — Tue, 18 Mar 2025 22:23:42 GMT

my service work great, data working very well

our problem sounds like a device problem, maybe an incompatible phone. What phone is that? and did you try the sim on another phone?

Re: Alert: Stay Away!

Phil_Adelphus — Tue, 18 Mar 2025 22:53:53 GMT

@slusagm What phone is that?

UMIDIGI 5G G9 according to a previous post.

Re: Alert: Stay Away!

slusagm — Tue, 18 Mar 2025 23:07:59 GMT

thanks @Phil_Adelphus , you are wonderful

and @Sultaneous for Umidigi , it is an APN problem. Check APN settings and make sure it is like this

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms