topic Re: if I CHANGE my plan in Get Support

if I CHANGE my plan

Jvps1953 — Tue, 18 Mar 2025 15:20:04 GMT

when I originally signed onto to Public I also referred a friend. I have been earning points each month because of this referral. If I change my plan, does that mean that I will no longer receive points for "REFERRING A FRIEND in the future under my new plan? In other words, am I being penalized because I switch my plan?

Re: if I CHANGE my plan

hTideGnow — Tue, 18 Mar 2025 15:22:37 GMT

hi @Jvps1953

plan change won't affect your friends rewards. You will still get the 1 Point per month. So, go ahead and choose a plan you like

Re: if I CHANGE my plan

Sansan — Tue, 18 Mar 2025 15:24:22 GMT

No, changing plans will not affect your friend points. Change at will. However, when you change make sure you click on Change on Renewal, as there is no prorated amounts. That's where you would be loosing.

Re: if I CHANGE my plan

funpig1 — Tue, 18 Mar 2025 15:32:09 GMT

@Jvps1953

You only lose your referrals if you close your account or port out to another cellular provider. I have changed plans, name, telephone number and email. As long as the same account number stays active, the referrals in the account stays the same.

Re: if I CHANGE my plan

Jvps1953 — Tue, 18 Mar 2025 15:40:04 GMT

ahh thank you. I did see the option to "change at renewal date".

Re: if I CHANGE my plan

hairbag1 — Tue, 18 Mar 2025 15:44:19 GMT

@Jvps1953

be aware that once you've opted for a higher value plan, you will not be able to downgrade to a cheaper plan.

Re: if I CHANGE my plan

Jvps1953 — Tue, 18 Mar 2025 15:48:21 GMT

the plan I want to downgrade to is cheaper by $4.00/mth. And I was going to change to this plan on my next renewal date but thought I should ask a few questions first. BUT, now you are saying that I "can't change to a cheaper plan?" I'm not sure I understand why you say this. It seems that it will allow me to change from what I'm seeing on the site. Can you explain?

Re: if I CHANGE my plan

hairbag1 — Tue, 18 Mar 2025 15:52:19 GMT

@Jvps1953 wrote:
the plan I want to downgrade to is cheaper by $4.00/mth. And I was going to change to this plan on my next renewal date but thought I should ask a few questions first. BUT, now you are saying that I "can't change to a cheaper plan?" I'm not sure I understand why you say this. It seems that it will allow me to change from what I'm seeing on the site. Can you explain?

To see which plans you can select, you must first log in to your own account. Generally...you'll only see plans of higher value BUT...if you're seeing a cheaper plan that the one you have now, go for it if that's a plan you want.

Re: if I CHANGE my plan

Jvps1953 — Tue, 18 Mar 2025 15:52:21 GMT

someone else in the community said, "you can't change to a cheaper plan". I'm confused. Can I, or can't I change to a cheaper plan?

Re: if I CHANGE my plan

hTideGnow — Tue, 18 Mar 2025 15:58:17 GMT

hi @Jvps1953

you can still downgrade, just not have too many choices of plan and depends what plan you have now

Re: if I CHANGE my plan

Sansan — Tue, 18 Mar 2025 16:02:17 GMT

Once you sign into Your Account, click on Subscriptions and add-ons, Manage Subscription, whatever you see there, is what you can change to.

Regardless, higher or lower.

Re: if I CHANGE my plan

Jvps1953 — Tue, 18 Mar 2025 16:02:50 GMT

okay, thx. Actually, this is the first time I've ever seen a "cheaper" plan, which I was totally surprised about. Hence the reason I wanted to ask about my "referral friend" points and if by changing plans would I loose that. From what the responses are, it seems I won't loose them.

Re: if I CHANGE my plan

hairbag1 — Tue, 18 Mar 2025 16:08:34 GMT

@Jvps1953 wrote:
okay, thx. Actually, this is the first time I've ever seen a "cheaper" plan, which I was totally surprised about. Hence the reason I wanted to ask about my "referral friend" points and if by changing plans would I loose that. From what the responses are, it seems I won't loose them.

You'll keep all current rewards / points when you change plans.