topic cancelling an account in Get Support

cancelling an account

Jvps1953 — Fri, 28 Mar 2025 14:56:37 GMT

How does one go about cancelling an account?

Re: cancelling an account

funpig1 — Tue, 18 Mar 2025 15:16:18 GMT

@Jvps1953

Go into App, Subscription, and Suspend. Or go to Account, Lost/Stolen and Suspend.

This will stop payment. If this continues for 90 days, the account will be permanently closed and the number will be lost.

If you do not want to lose your number, you need to port it to another provider. Good luck.

Re: cancelling an account

hTideGnow — Tue, 18 Mar 2025 15:17:11 GMT

hi @Jvps1953

if you need your number, you can port out your account

if you don't need the account, just login My Account, go to Payment, Manage Subscription and disable Subscribed so PM won't renew your plan again

Re: cancelling an account

Jvps1953 — Tue, 18 Mar 2025 15:24:01 GMT

so, porting out means that you are going to another provider and you are continuing to maintain the same phone #?

Re: cancelling an account

Phil_Adelphus — Tue, 18 Mar 2025 15:32:36 GMT

@Jvps1953 Yes, make sure to keep your Public Mobile account active, you will need to receive an SMS from PM authorizing the port once the new provider has initiated the transfer. That way you keep your number. If you cancel PM before that you will lose your number. Adding - remember there is no pro-rating with Public Mobile, so best to port out a few days before your next renewal date.

Re: cancelling an account

Jvps1953 — Tue, 18 Mar 2025 16:26:13 GMT

Hey Phil: very important information that you have just provided! Thank you. So if I understand the process correctly, when I initiate the port to another provider, during that process (which I'm not totally familiar with) I'll have to tell them that I want to port my number. And during that process "I have to wait to get a message from PM tell me it's been approved or something like that?

Re: cancelling an account

Phil_Adelphus — Tue, 18 Mar 2025 20:07:07 GMT

@Jvps1953 Yes, leave the PM sim in the phone, request the new provider ports in your PM number. PM sends you an SMS text asking if you really want to go and you have to reply Yes within 90 minutes of receiving it or the transfer will fail. Once your PM sim stops working then you can put in your new provider sim (assuming physical sim card) and restart the phone. Your PM account will automatically then close.

Re: cancelling an account

Jvps1953 — Thu, 20 Mar 2025 15:26:00 GMT

awesome detail Phil! Exactly the kind of detail that I need and thankful for! I assume that once PM is messaged telling them that "yes" I'm sure I want to leave their service, that they do their bit quickly.