topic Re: Hire more people in Get Support

Hire more people

SuePitt — Tue, 18 Mar 2025 13:33:10 GMT

I think they need to hire more people or get a phone. Service isn't the best.

hTideGnow — Tue, 18 Mar 2025 13:51:49 GMT

i guess it is a request that is hard for PM to act on it. Many carriers have Community so they can hire less. With AI, they will hire even less

but if you like, you should open a proper ticket for PM support agent to push the request to the management

SuePitt — Tue, 18 Mar 2025 13:55:06 GMT

I opened a ticket a couple hrs ago to get an online activation of my sim card. Still no response.

hTideGnow — Tue, 18 Mar 2025 14:04:57 GMT

make sure you check Community inbox for reply. The support centre opens at 9am ET, so, they will probably get to you this morning.

funpig1 — Tue, 18 Mar 2025 15:05:18 GMT

There is a porting assistance number you can try. Good luck.

BKNS27 — Tue, 18 Mar 2025 16:58:29 GMT

Did you already activated your SIM on the PM app?