topic Re: Text messages not working in Get Support

Text messages not working

BJ9 — Tue, 18 Mar 2025 03:30:34 GMT

I joined PM today and transported my number from FIDO. I received notification it was successful, but I am not able to send or receive SMS messages (iMessages are fine) on my iPad. Did I miss something in set up to allow sharing? I recall something about a primary and secondary number. I have removed my Fido SIM and only the PM eSIM is on my phone now. Help!

Re: Text messages not working

slusagm — Tue, 18 Mar 2025 03:44:38 GMT

you have your esim on the iPhone and not iPad , right?

after removing the Fido sim, Reset Network settings on the iPhone and test. If issue persists, remove the phone number in the settings to disable iMessage, reboot and add the number back to re-register imessage

Then Make sure the iPhone is set to receive iMessages from the AppleID by going to

Settings>>Messages>>iMessage "Send & Receive"

Re: Text messages not working

Phil_Adelphus — Tue, 18 Mar 2025 11:55:22 GMT

@BJ9 Am I understanding correctly - the PM esim is working on the iPhone but messages are not being shared with the iPad? If so, go to Settings - Messages - Text Message Forwarding and toggle on sending them to the iPad.

You may also need to go to Settings - Your Name - iCloud and toggle on Messages.

Re: Text messages not working

BJ9 — Tue, 18 Mar 2025 14:28:05 GMT

All those suggestions have been done. No issue with iMessages on either iPhone or iPad, just text messages from my Android friends. I cannot send from my iPad, just my iPhone.

Re: Text messages not working

BJ9 — Tue, 18 Mar 2025 14:29:22 GMT

Yes, eSIM is only in my phone. It is not a problem with iMessages, just regular text messages from non Apple devices and also unable to send those out of iPad.

Re: Text messages not working

hTideGnow — Tue, 18 Mar 2025 15:06:12 GMT

hi @BJ9

you need to resetup the Text forwarding

on iPhone, Settings->Message> Text Message Forwarding , turn off first. Reboot phone.

then go back and turn it on and explicity enable your ipad from the list of the devices

Re: Text messages not working

Phil_Adelphus — Tue, 18 Mar 2025 15:07:12 GMT

@BJ9 Did all of this work when you were with Fido? You've checked that the phone number is selected in Send & Receive and not just email addresses (maybe needs to be that way on both devices)? If you want to see if Public Mobile agents have any ideas you can submit a service ticket via the chat icon bottom right of this page. If that doesn't work then send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text messages not working

BJ9 — Tue, 18 Mar 2025 15:38:45 GMT

All resolved with a call to Apple Support. Good to still be able to have them to call for in person support! But thanks everyone for your ideas!