topic Re: My sim was mailed to the wrong address, how do I update it and get a new one in Get Support

My sim was mailed to the wrong address, how do I update it and get a new one

Nay3 — Tue, 18 Mar 2025 05:39:04 GMT

Re: My sim was mailed to the wrong address, how do I update it and get a new one

Chalupa_Batman — Mon, 17 Mar 2025 22:47:29 GMT

How do you know it was delivered to the wrong address? Can't you go there and pick it up?

Honestly, these are the faster routes rather than contacting CS Agents for another.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.

Re: My sim was mailed to the wrong address, how do I update it and get a new one

computergeek541 — Tue, 18 Mar 2025 05:38:55 GMT

@Chalupa_Batman wrote:
Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.

I'm not sure that I agree with the above. If this is a matter of the customer having it sent the wrong address, then I wouldn't expect Public Mobile to credit out the cost of another SIM card.

Re: My sim was mailed to the wrong address, how do I update it and get a new one

computergeek541 — Tue, 18 Mar 2025 05:44:28 GMT

unnecessary repetition