Number transfer

Yoland — Tue, 18 Mar 2025 02:12:28 GMT

I bought a sim card, but my last carrier was phone box. I want to port my number in your app, but I can't find the phone box option.

Re: Number transfer

slusagm — Tue, 18 Mar 2025 01:34:58 GMT

Phonebox use Rogers and Telus network. Try select Phonebox and provide the phone number and the account number

if the app does not accept that, then pick a new number first and complete the activation. After the activation done and you confirmed the line works, log back into My Account, and go to Profile page and click Transfer phone number. Transferring at that stage does not require you to choose the carrier you ported from, you just need to provide account number and phone number

just in case it still ask you for provider name, then you can ask PM to help to put by open ticket

open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Number transfer in Get Support

Number transfer

Re: Number transfer