topic Re: Being forced to activate a new plan in Get Support

Being forced to activate a new plan

Nharvey232 — Fri, 14 Mar 2025 15:52:02 GMT

I forgot to change my debit card info and my subscription didn't renew. I tried to get into my account but everytime I log in, my only option is to activate a new subscription (new plan, sim and everything) and I am unable to access my account and info.

I managed to add funds to my account by purchasing a voucher, and it seems like I still have service but I am still unable to access my account. What am I supposed to do? How can I access my account info?

Thanks.

Re: Being forced to activate a new plan

Sansan — Fri, 14 Mar 2025 15:55:26 GMT

Since you're saying that you aren't able to access to your account, you would need to contact public mobile directly. Click on the link to send a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Being forced to activate a new plan

DennyCrane — Fri, 14 Mar 2025 16:55:38 GMT

You have up to 90 days from the point that your subscription lapses until such time that you lose your number and your account (which would require a new sim, new account, and new phone number).

If you were able to add funds to your account, your line is still active and you shouldn't need to go through all that.

You say you have service? Then why would you think you need a new sim? Maybe you're looking at a cached page when you sign into your account. Try logging in with an Incognito browser window.

Re: Being forced to activate a new plan

Nharvey232 — Tue, 18 Mar 2025 01:24:55 GMT

I was able to add funds but days later I'm still getting the activation page although I still have service. Customer service has not been able to do anything yet and keep emailing me daily saying they will close my ticket if I don't respond but they haven't even fixed my issue yet. I am beyond frustrated.

Re: Being forced to activate a new plan

Nharvey232 — Tue, 18 Mar 2025 01:25:56 GMT

Thanks, I sent them a message on Friday, still waiting to get this resolved 👎

Re: Being forced to activate a new plan

slusagm — Tue, 18 Mar 2025 01:31:30 GMT

Friday? too long ago. Did you check the Community inbox for PM's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply still, message them again today and ask for update