topic Service in Get Support

Service

Am191 — Tue, 18 Mar 2025 00:29:39 GMT

Every time I want to write a text a text box pops up

« MMS messaging requires your phone number Press settings to go to phone settings and enter your phone number «

when I enter the phone number it won’t save it -

can you help?

Re: Service

Sansan — Tue, 18 Mar 2025 00:57:00 GMT

@Am191, you can use the chat to submit a ticket to have a cs agent look into this for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

Re: Service

slusagm — Tue, 18 Mar 2025 01:01:45 GMT

you are using iPhone?

you need MMS Messaging enabled on your iPhone settings

and try to click Reset Network Settings on your phone

You can also ask PM to refresh your account. Open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage