topic Re: Locked out in Get Support

Locked out

eldie — Mon, 17 Mar 2025 22:31:41 GMT

I have been locked out of my account. My phone service isn't working as I believe I didn't update a credit card change. I cant request a ticket. How do I update my banking info if I cant access my account?

Thanks,

Re: Locked out

funpig1 — Mon, 17 Mar 2025 22:38:02 GMT

@eldie

You should be able to message a customer service agent with the following link. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

hTideGnow — Mon, 17 Mar 2025 23:36:18 GMT

hi @eldie is that a problem with the 2FA code? try click Didn't Receive Code and then choose to get the code via email

if you forgot password, try click Reset Password in the login page

if really cannot reset or cannot get the codez PM support agent can help. you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Locked out

BKNS27 — Tue, 18 Mar 2025 00:10:11 GMT

@eldie

You can purchase a voucher and dial 611 and enter the voucher number to get service running again while you wait for a CS_Agent help you access your account.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples