topic Re: @links to Members in Get Support

@links to Members

Arby1 — Mon, 17 Mar 2025 19:49:23 GMT

I am stuck on Activation .: trouble downloading eSIM. Have tried scanning the QR Code in the email but it is still not working.

Re: @links to Members

hTideGnow — Mon, 17 Mar 2025 19:51:18 GMT

hi @Arby1

the @links to member works.. we are here to help 🙂

the esim could already been installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @links to Members

slusagm — Mon, 17 Mar 2025 19:51:19 GMT

you might want to check if PM and see if the can assist

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @links to Members

funpig1 — Mon, 17 Mar 2025 19:53:50 GMT

@Arby1

Stuck activations is a common problem. Contact a customer service agent as advised below. Just be aware that it may take hours or even days to get a response. Just keep trying if you do not hear back from them. Welcome to PM and good luck.

Re: @links to Members

slusagm — Mon, 17 Mar 2025 19:58:27 GMT

@Arby1

Majority of tickets usually answered and sorted out within matter of hours. So, the "days to get a response" is just an extreme case, more of an exaggeration, don't get scared or discouraged. 🙂

Re: @links to Members

Arby1 — Mon, 17 Mar 2025 19:59:33 GMT

Thank you … I am getting really frustrated

Re: @links to Members

Arby1 — Mon, 17 Mar 2025 20:03:32 GMT

Reassured to hear Stuck Activations is a common problem … now I know the correct term. Thank you

Re: @links to Members

Arby1 — Mon, 17 Mar 2025 20:04:20 GMT

Thank you so much for giving me the link to send a Private Message … it is Appreciated!

Re: @links to Members

Arby1 — Tue, 25 Mar 2025 02:30:59 GMT

Thank you so much for your help and the link to contact a CS Agent … the CS Agent did reply and hopefully will get my phone planswitched over from Koodo.

Re: @links to Members

Arby1 — Tue, 25 Mar 2025 02:47:37 GMT

How do you post to @links for members?

Thank you for your help … it is appreciated!

What should the Cellular Settings Be set At!

Arby1 — Wed, 26 Mar 2025 13:02:33 GMT

After a LONG process … my phone “appears” to be working! Yeah! I am confused as to what Primary & Personal Lines are and which one to choose?? Also … there was a spot to enter my number but when I enter and press Save … it does not work … currently the field is blank.

Can someone verify what the settings in Cellular should be? I am glad to have help of fellow Public Mobile Subscribers.

ALSO … what is Hint: @links to members do? And where would you input that??

Thank you!

Re: What should the Cellular Settings Be set At!

ORNGNBLK — Wed, 26 Mar 2025 13:15:04 GMT

@Arby1 - not sure if this helps, but in my cellular settings for a physical sim with an iphone-

i have data on

roaming on

network selection is public mobile

cellular data network APN isp.mb.com (default)

As for primary and personal lines, I only have personal as an option. And tagging members in the community alerts/notifies them if they are mentioned in replies or posts.

Re: What should the Cellular Settings Be set At!

hTideGnow — Wed, 26 Mar 2025 13:18:05 GMT

hi @Arby1

if you still have the old sim card, remove it. If your old sim is esim, disable it by toggle off Turn on this line

and for your Public Mobile esim, set as Primary and toggle on Turn on this line

Re: What should the Cellular Settings Be set At!

DennyCrane — Wed, 26 Mar 2025 14:06:41 GMT

It sounds like you just have one phone line, which may mean that you have an old esim profile kicking around from your previous provider. Try to identify which sim that is and remove it. Just be careful not to delete your Public Mobile esim!

Or is it possible that at one time you purchased a travel esim to use as a secondary connection while abroad?

Re: What should the Cellular Settings Be set At!

Arby1 — Wed, 26 Mar 2025 22:03:16 GMT

I do have a physical SIM card… not an eSIM … wanted an eSIM but it could not be downloaded for whatever reason. PM CS Agent told me I had to order a physical Sim card… which is in my phone now. I do not have any eSIMs (to my knowledge) as I took out the old Sim from my previous provider when I got the PM Physical SIM.

I will cross check my cellular settings with yours. Can you please tell me if you only have one line called Primary? This is where I am getting confused with all the choices they give you