topic Re: Home Phone Port Request March 06 in Get Support

Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 16:30:55 GMT

Requested home phone to be ported to PM. Need to know what is happening. This is supporting an 80 senior and the landline has become deactivated.

Re: Home Phone Port Request March 06

Phil_Adelphus — Mon, 17 Mar 2025 16:34:34 GMT

@DavidCarson If the landline is deactivated then it sounds like the number transfer was completed. Have you put the Public Mobile sim in the phone and restarted the phone? Hopefully you don't mean that the landline was deactivated beforehand?

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 18:07:04 GMT

The landline is partial active. Can call out but several cannot call in. Tried activating PM with esim. Just put a sim into the phone and waiting on confirmation that PM has the new sim and porting is done or eta

Re: Home Phone Port Request March 06

slusagm — Mon, 17 Mar 2025 18:15:02 GMT

@DavidCarson you can call but people cannot call in is ok for now as the porting is not done. Port from landline takes 3 to 7 days. When did you request the port?

Re: Home Phone Port Request March 06

Phil_Adelphus — Mon, 17 Mar 2025 18:16:00 GMT

@DavidCarson So you have contacted Public Mobile customer service and waiting a response?

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 18:20:51 GMT

March 06 request went in. The agent said to insert sim card I picked up. Still does not work.

Re: Home Phone Port Request March 06

slusagm — Mon, 17 Mar 2025 18:22:30 GMT

@DavidCarson

do you still get calls on your landline? if landline still working with incoming and outgoing , then the port is not completed

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 18:23:00 GMT

Telus has no clue who does what. Talked to 7 people over 2.5 hours. Not sure how to solve this.

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 18:28:03 GMT

Ok. Yes there still are some numbers in that work and call out still available. Lots of doctor appointment stuff getting a phone disconnected notice.

Re: Home Phone Port Request March 06

slusagm — Mon, 17 Mar 2025 18:30:29 GMT

@DavidCarson

if the landline still works, the port is not done. Landline should not be working at all to confirm port is done

for your PM sim, can you test on another phone as well?

Re: Home Phone Port Request March 06

Rastin — Mon, 17 Mar 2025 18:49:47 GMT

When transferring a landline it can take up to 7 days. But someone need to be home to answer the landline call to approve the transfer. the approval can't be done through a text like a cell. When I did it it took about 5 to 6 days to get the call and about 15min after I approved the transfer to complete. Also had a few problems with some calls for about 3 to 4 days before it fixed it self. Don't know what caused it but have not had a problem since

Re: Home Phone Port Request March 06

Phil_Adelphus — Mon, 17 Mar 2025 19:02:17 GMT

@DavidCarson Telus has no clue who does what. Talked to 7 people over 2.5 hours

How are you contacting Telus? They don't normally do customer service for Public Mobile.

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 20:59:59 GMT

Gotcha thankyou. Its been 11 days. Tech support will be reaching out. Ported land line number was confirmed by PM. Registered Sim or/and esim cards do not work . Swapped sim into multiple phones still no connection available. Waiting on call from tech support.

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 21:03:17 GMT

We confirmed the port out via call previously. Still odd as PM has confirmed the lanline was released to them. Sims still not connecting.

Re: Home Phone Port Request March 06

hTideGnow — Mon, 17 Mar 2025 21:10:30 GMT

HI @DavidCarson

you said the sim still not connecting, then it is a problem with the account or sim setup. Have you submit a ticket via private message PM support agent yet? Message them and push them for a quick reply:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Home Phone Port Request March 06

computergeek541 — Mon, 17 Mar 2025 21:16:21 GMT

@DavidCarson wrote:
Gotcha thankyou. Its been 11 days. Tech support will be reaching out. Ported land line number was confirmed by PM. Registered Sim or/and esim cards do not work . Swapped sim into multiple phones still no connection available. Waiting on call from tech support.

Your phone not connecting to the Public Mobile network isn't a number porting issue, and as such, the Telus porting team should not be contacted. Please follow the instructions provided by @will13am to contact a Public Mobile customer support agent using the first link provided in that message. This appears to be a Public Mobile account set up issue. The service needs to be provisioned.

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 22:12:33 GMT

That was done before I posted here and got nowhere still.

Re: Home Phone Port Request March 06

DavidCarson — Mon, 17 Mar 2025 22:13:33 GMT

Yes the ticket is on going.