topic E sim in Get Support

E sim

sarzbot — Mon, 17 Mar 2025 15:56:19 GMT

hi, I downloaded a new e sim, but it said that I needed to cancel my account. Is that ok?

I canceled the process and now I don't have an e sim any more. Can you credit my account with 5$ again so that I can install the e sim?

This is very confusing.

Re: E sim

hairbag1 — Mon, 17 Mar 2025 15:58:50 GMT

@sarzbot

are you a new customer, activating your new account or are you just replacing hard sim with an esim ?

Re: E sim

Phil_Adelphus — Mon, 17 Mar 2025 16:37:28 GMT

@sarzbot Normally if you already had an esim any further esims should be free. It would help if you explain what it was you were doing when the system asked you to cancel your account. Or do you mean that a previous provider sent you an SMS asking to authorize a transfer to Public Mobile?