topic Re: Support in Get Support

Support

RS12 — Mon, 17 Mar 2025 13:51:51 GMT

Is it impossible to get non robotic customer service with public mobile?

Re: Support

hTideGnow — Mon, 17 Mar 2025 13:54:44 GMT

of course you can. While PM does not have a line to call,you can still submit ticket and a live person will reply in message

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But of course, you can share your questions here and the Community will try to help as welll

Re: Support

slusagm — Mon, 17 Mar 2025 13:57:47 GMT

if your have an account related question, a PM live support staff will help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Support

BKNS27 — Mon, 17 Mar 2025 14:01:51 GMT

@RS12

There are several ways to contact a CS_Agent as noted by others but you can also dm them by clicking on your avatar then on Messages and address it to CS_Agent.

Re: Support

Yummy — Mon, 17 Mar 2025 14:03:14 GMT

Yes, it is.

You have to open a ticket through chatbot (type 'ticket' and follow prompts until you get a link to a ticket).
Support will be through Community mail; you will not be able to talk any other way to PM support 'live' person.

Re: Support

hairbag1 — Mon, 17 Mar 2025 15:04:07 GMT

@RS12

let us know what the problem is and we can usually help resolve it or at least provide direction to correct resource.

Re: Support

bertfyoung — Mon, 17 Mar 2025 15:10:29 GMT

I have tried this route many times the last few days ..it sends you in a loop back to login public mobile and public mobile community , etc. this a very discouraging method of support?

Re: Support

slusagm — Mon, 17 Mar 2025 15:14:19 GMT

@bertfyoung wrote:
I have tried this route many times the last few days ..it sends you in a loop back to login public mobile and public mobile community , etc. this a very discouraging method of support?

@bertfyoung

use the message link I provided above and you will be able to to get to them

Re: Support

bertfyoung — Mon, 17 Mar 2025 15:44:22 GMT

OK I tried tto open a ticket and there is an error submiting saying I need to fill all areas which I did ! tried a couple of times and the error persists.

Re: Support

slusagm — Mon, 17 Mar 2025 15:47:27 GMT

were you using the message link here?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Try again, or if still showing error, post us a screenshot.