topic Re: Can-us-mex in Get Support

Can-us-mex

Vitalii — Sun, 16 Mar 2025 20:18:16 GMT

I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings

Re: Can-us-mex

hTideGnow — Sun, 16 Mar 2025 20:19:44 GMT

hi @Vitalii

do you see Telcel? try it. And try other mobile carrier your phone can pick up, we were told more than AT&T and telcel

and try 3G and 4G network mode, that could affect the reception.

Re: Can-us-mex

Phil_Adelphus — Sun, 16 Mar 2025 20:32:04 GMT

@Vitalii When you say it wasn't perfect what do you mean exactly, data was hit and miss, slow, didn't work at all? I assume you had data roaming turned on for that. But did voice calls and texting work?

Re: Can-us-mex

hairbag1 — Sun, 16 Mar 2025 22:32:30 GMT

@Vitalii wrote:
I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings

were you moving around or stationary ? If you were in a condo or apt building using data...perhaps the network signal was weak where you were located. Concrete/steel building construction can degrade the signal perdy dramatically. I had no such issues while I was in Mazatlan...service was just as it would be at home. AT&T and Movistar are available while Telcel is the predominate network there. No pasa nada amigo.

Re: Can-us-mex

Vitalii — Sun, 16 Mar 2025 23:19:54 GMT

Slow and sometimes it wasn't working at all

Re: Can-us-mex

Vitalii — Sun, 16 Mar 2025 23:20:38 GMT

On the streets

Re: Can-us-mex

hairbag1 — Sun, 16 Mar 2025 23:47:50 GMT

@Vitalii

give Telcel a try, see if that helps. (There's other PM'ers in PV...maybe he can contribute to the experience)

Re: Can-us-mex

hTideGnow — Mon, 17 Mar 2025 00:16:40 GMT

hi @Vitalii did you try other carrier?

Re: Can-us-mex

Phil_Adelphus — Mon, 17 Mar 2025 12:00:29 GMT

@Vitalii Slow and sometimes it wasn't working at all

Did voice calls and texting work? Are you still in Mexico or now back in Canada?