topic Re: Calls blocked after making 911 call in Get Support

Calls blocked after making 911 call

Croft — Sun, 16 Mar 2025 19:22:11 GMT

Last night I made a 911 call to report shots fired near my house. About an hour later I noticed I had received a voicemail back from emergency services telling me they had investigated but found nothing. I had the phone in mt hand all this time and it did not ring! I looked into a message I got and it said all calls were blocked for two hours after a 911 call, "to allow you to concentrate on the emergency"! They evidently did not even allow emergency services to call me back but did allow a voicemail to be left!

Is this a feature of Public Mobile or a law or what? Is it something that can be turned on or off?

Re: Calls blocked after making 911 call

hTideGnow — Sun, 16 Mar 2025 19:25:50 GMT

hi @Croft

do you have inbound calls working now?

i think it is better to ask PM to confirm. Please check with support agent

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calls blocked after making 911 call

DennyCrane — Sun, 16 Mar 2025 19:38:24 GMT

I've never heard of that, nor have I ever experienced that after having placed a 911 call. Seems like it would add more risk to the situation, not less.

What do you mean when you say you "looked into a message I got and it said all calls were blocked for two hours after a 911 call, "to allow you to concentrate on the emergency""? Who sent you this message?

Re: Calls blocked after making 911 call

kb_mv — Sun, 16 Mar 2025 20:27:56 GMT

@Croft Are you sure the message wasn't regarding "Un"blocking all numbers for the reason below? Sounds more of a phone issue than Public Mobile.

After making a 911 call, your phone might temporarily disable call blocking features to ensure you can be reached if needed, but this is a temporary measure, and the restrictions should automatically re-enable after a set period, or can be manually re-enabled sooner.

Here's a more detailed explanation:

Temporary Disabling of Call Blocking:
When you call 911, your phone might temporarily disable any call blocking or restrictions you had set up. This is done to ensure that you can be reached if the 911 call center needs to call you back or if someone else needs to reach you urgently.
Reason for Temporary Disabling:
The primary reason for this temporary disabling is to prioritize emergency communications and ensure that you can be contacted if necessary.
Edit: regarding the voicemail from 911 as call didn't go through, I don't believe it is related to the above. What phone do you have?

Re: Calls blocked after making 911 call

Croft — Sun, 16 Mar 2025 21:11:38 GMT

Samsung S22 phone. You may be correct in it referring to unblocking calls, it was about 1:00 AM at this point.

Re: Calls blocked after making 911 call

Croft — Sun, 16 Mar 2025 21:17:50 GMT

It was a message that I had to scroll down to from on the home page of my phone. I tapped on it and it took me to the explanation which I may have misread. Another massage was that Emergency Services had requested my location which I think is related to the 911 enhanced service.

Re: Calls blocked after making 911 call

Croft — Sun, 16 Mar 2025 21:21:26 GMT

Everything is working now. I will try to formulate an intelligent question to submit. Thanks for the suggestion. I have only called 911 twice in 25 years.

Re: Calls blocked after making 911 call

DennyCrane — Sun, 16 Mar 2025 21:40:09 GMT

@kb_mv Good find. That definitely seems like it.

@Croft Apparently Samsungs unblock any blocked numbers in your phone for 2 hours. There must be another reason why the call went straight to voicemail, such as a temporary drop of service.

In any case, the message you received has nothing to do with Public Mobile.

https://r2.community.samsung.com/t5/Others/Blocked-Numbers-can-get-unblocked-after-Emergency-Call/td-p/3239378