topic Re: iPad no iphone in Get Support

iPad no iphone

Jacobmontgomery — Sun, 16 Mar 2025 15:16:17 GMT

How do I get my verification code when I can’t receive a text message on my iPad with no iPhone the eSIM is working but I can’t receive the text message to go any further.

Re: iPad no iphone

Meow — Sun, 16 Mar 2025 15:21:19 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: iPad no iphone

Dunkman — Sun, 16 Mar 2025 15:21:28 GMT

@Jacobmontgomery

Public mobile does not have a dedicated iPad plan. Customers need to do workarounds to get the service working with Public mobile. If physical SIM card, customers in the past would move the SIM card to a phone to receive the text message. eSIM becomes trickier.

Some customers are able to get 2FA email address to work. Do you see the "didn't receive the code" link? Click on that link and should offer the option for 2FA email.

Re: iPad no iphone

Jacobmontgomery — Sun, 16 Mar 2025 15:41:33 GMT

It just keeps coming up resend code doesn’t say didn’t receive

Re: iPad no iphone

Chalupa_Batman — Sun, 16 Mar 2025 15:44:20 GMT

@Jacobmontgomery wrote:
It just keeps coming up resend code doesn’t say didn’t receive

Hey @Jacobmontgomery

The work around is to place the SIM card in a phone, download the app and sign up. It looks like you already signed up so stick the SIM card in a phone of some kind, get the code sent to it and then move the SIM card over to the iPad. If that doesn't work, as a CS Agent to send you the code.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: iPad no iphone

Jacobmontgomery — Sun, 16 Mar 2025 15:46:30 GMT

It’s a e sim

Re: iPad no iphone

Dunkman — Sun, 16 Mar 2025 15:48:14 GMT

@Jacobmontgomery

Here is another work around:

https://productioncommunity.publicmobile.ca/t5/Get-Support/iPad-eSIM/m-p/1235927

You could also set up the eSIM on a phone first (instead of physical SIM card). Then follow the instructions in the above link.

Re: iPad no iphone

Jacobmontgomery — Sun, 16 Mar 2025 16:15:36 GMT

So I logged out and back in it sends code to my bell phone than on next screen ask to confirm identity than it sends code to the number provided by public mobile that’s the problem I can’t get it and there is no option for me to get it emailed

Re: iPad no iphone

Chalupa_Batman — Sun, 16 Mar 2025 16:21:59 GMT

@Jacobmontgomery wrote:
So I logged out and back in it sends code to my bell phone than on next screen ask to confirm identity than it sends code to the number provided by public mobile that’s the problem I can’t get it and there is no option for me to get it emailed

I've already sent you the link to reach a CS Agent to ask them to set your mail option up. They can resolve this. Message them and it will be resolved.