topic Re: phone was put on hold in Get Support

phone was put on hold

nickos_ua — Sun, 16 Mar 2025 12:46:22 GMT

My alternate number was put on hold, I did a payment. How long should I wait for it to be restored?

Re: phone was put on hold

hairbag1 — Sun, 16 Mar 2025 15:03:33 GMT

@nickos_ua wrote:
My alternate number was put on hold, I did a payment. How long should I wait for it to be restored?

What do you mean by alternate number ? How long was your account "on hold" ? Use the cell to dial 611 and you should here the current status of the account.

Re: phone was put on hold

Phil_Adelphus — Sun, 16 Mar 2025 14:59:05 GMT

@nickos_ua You should remove your screenshot from your profile, this site is public and it contains too much personal and account information.

Re: phone was put on hold

nickos_ua — Sun, 16 Mar 2025 15:11:22 GMT

I have an Alternate number on my account, it was placed on hold on March, 9th due to unresolved issue with my payment. I made a payment yesterday, so how long should I wait to get that service active?

Mykola

Re: phone was put on hold

Phil_Adelphus — Sun, 16 Mar 2025 15:37:52 GMT

@nickos_ua What carrier is the alternate number with? You can't have two Public Mobile numbers on one account, so that's why we're a bit confused about the problem.

Re: phone was put on hold

Dunkman — Sun, 16 Mar 2025 15:55:05 GMT

@nickos_ua

If you have 2 Public mobile phones numbers under one account, that is the problem. Each PM phone number needs its own separate account/different email address. You would then need to contact CSA to separate the phone number/account.