topic Re: Poor CS in Get Support

PUK Code

Dana1970 — Sat, 15 Mar 2025 18:50:58 GMT

How do I get the PUK code to unlock my phone. It's saying SIM lock

Re: PUK Code

Sansan — Sat, 15 Mar 2025 18:53:03 GMT

You can follow this link.

https://urlshortner.tiia.ai/Oyn1L6

Re: PUK Code

BKNS27 — Sat, 15 Mar 2025 20:35:47 GMT

@Dana1970

You have indicated 2 different issues.

If the phone is locked then you need to have it unlocked by the carrier you got the phone from. It is free to get unlocked.

If it is the PUK for the SIM card then you need contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK Code

Dana1970 — Sat, 15 Mar 2025 20:48:08 GMT

I tried reaching out to an agent but no response

Poor CS

Dana1970 — Sun, 16 Mar 2025 13:12:17 GMT

How long does it actually take to get help from an agent on here I wonder. It's almost 24hrs since I opened a ticket I received one response after 12hrs and nothing since.

Re: Poor CS

Phil_Adelphus — Sun, 16 Mar 2025 13:39:37 GMT

@Dana1970 Their working hours are 9 a.m. to 10 p.m. eastern time so don't expect a response out of those hours. They've always been quite quick to answer the few times I've needed assistance but it does seem to vary. If you explain your problem here (without personal info since it's public) perhaps we can help.

Edited to add, your previous post was about a sim lock. Are you sure the phone isn't locked to another carrier? Did you buy it new?