topic The Public Mobile Network Not available in Get Support

The Public Mobile Network Not available

c0219619xcfbg — Sun, 16 Mar 2025 15:39:44 GMT

Last night my phone was working fine. This morning it was not able to see the Public Mobile network and I can't get it to show up in the list of available networks. My account is okay and I have paid all my bills.

Re: The Public Mobile Network Not available

Phil_Adelphus — Sun, 16 Mar 2025 13:42:05 GMT

@c0219619xcfbg Have you tried restarting the phone, and reset network settings?

Re: The Public Mobile Network Not available

Dunkman — Sun, 16 Mar 2025 15:04:52 GMT

@c0219619xcfbg

Also might want to check to see if there is an outage in your area.

https://www.telus.com/en/qc/outages

Re: The Public Mobile Network Not available

c0219619xcfbg — Sun, 16 Mar 2025 15:47:35 GMT

I've restarted my phone numerous times and the Public Mobile network was unavailable. I checked Public Network and Telus and no outages were showing for my area (Sarnia). I was able to get Public Mobile (US) to show up briefly after my phone accidentally connect to the T-Mobile network. I also received a text message from Public Mobile indicating I would require a US roaming package. I live in Sarnia and have been using Public Mobile without issues for a couple of years now.

Re: The Public Mobile Network Not available

c0219619xcfbg — Sun, 16 Mar 2025 15:51:30 GMT

Public Mobile support is absolutely useless.

Re: The Public Mobile Network Not available

Dunkman — Sun, 16 Mar 2025 15:52:46 GMT

@c0219619xcfbg

Did you also try the network reset of phone? Note: this will erase any saved Wifi passwords.

If you have a physical SIM card, you can also try the SIM card in another working phone. This will help determine whether hardware issue versus PM service problem.

Re: The Public Mobile Network Not available

c0219619xcfbg — Sun, 16 Mar 2025 20:26:12 GMT

Okay. If I take my phone 0.5 km down the road it detects and connects to Public Mobile and works as normal but uses a lot of power up and kills the battery quickly. As soon as I go home and wait a few minutes, the network vanishes and I'm stuck with no service. Since I've had no issues until this morning I have to believe there were coverage changes by Telus/Public Mobile.

Since I there is no way to speak with someone from Public Mobile and the only support is a useless Chat-bot or fellow customers, both of whom can only suggest I restart the phone or check the network settings, I am going to investigate and move to a new service provider. I thinking https://www.nonamemobile.ca/en/. Heading to No Frills now.

Re: The Public Mobile Network Not available

hTideGnow — Sun, 16 Mar 2025 20:28:45 GMT

@c0219619xcfbg

have you try submit ticket with PM agent for help? They can assist and confirm if it is just a local network problem. Remember if it is just a outage, it could be fixed soon. Things like this happen to any carrier.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage