topic Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade? in Get Support

Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

myarena — Sun, 24 Nov 2024 22:02:32 GMT

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

Dunkman — Sun, 24 Nov 2024 22:07:05 GMT

Unfortunately, most existing customers can't downgrade their plans. Public mobile has started to have customized personalized offers for existing customers. Most plans offered to existing customers are more expensive than their present plan price.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

golfball — Sun, 24 Nov 2024 22:14:57 GMT

It's possible they will open up some plans to more customers as Black Friday gets closer. Other than that you can try contacting customer support to ask if they will switch it for you but there's no guarantee they will say yes.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

slusagm — Sun, 24 Nov 2024 22:30:28 GMT

what plan you have now and why plan you want to change to?

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

hairbag1 — Sun, 24 Nov 2024 22:37:09 GMT

@myarena

that's one of the major negatives with Public Mobile now. As of last spring, we could no longer bounce in and out of whichever plans we want. For those winter snowbirds wanting the currently offered Canada / US / Mx plans will be in for a rude surprise when they get home and find they have very limited options for downsizing plans again. I know of a few PM customers have found better options elsewhere.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

myarena — Sun, 24 Nov 2024 22:39:42 GMT

On 39$/mo. Plan but want to get down to 29$/mo. Don't use even close to 10gb in a month so it makes no sense to keep paying more.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

slusagm — Sun, 24 Nov 2024 22:45:45 GMT

you can try asking support and see if they can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

hairbag1 — Sun, 24 Nov 2024 22:47:36 GMT

@myarena wrote:
On 39$/mo. Plan but want to get down to 29$/mo. Don't use even close to 10gb in a month so it makes no sense to keep paying more.

Very limited options to change plans downwards now. Log in to your account > Manage Subscription > Change Subscription to view currently available to you plans. You'll see few, if any choices.

I've messaged Customer Support to request a downgrade in plans and my request was very politely denied.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

Oil_dogg — Sun, 24 Nov 2024 23:27:54 GMT

same here - requested a plan that was for new activations only and was denied. You'll need to create a new account to get it.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

myarena — Mon, 25 Nov 2024 00:33:40 GMT

Same here. Just received a reply with similar answer.I am switching to Freedom. Not worth the time and money.

Re: Want to switch to a lower value plan but those don't show up when I login.How do I downgrade?

Kmfilipow — Sun, 16 Mar 2025 02:23:13 GMT

I am having the same issues. Sounds like you are never allowed to downgrade. I pay for 6 different cell plans for family members. All different plans. On ever plan there is no option to pick a less expensive plan. Only more expensive ones are available. If you pick a more expensive one, all the ones less expensive than that disappear.