topic Re: Unable to install eSim in Get Support

Unable to install eSim

Nathan_19999 — Sun, 16 Mar 2025 00:44:29 GMT

Subscription expired, deleted eSIM. Unable to install new eSIM and start new subscription.

help?

Dunkman — Sun, 16 Mar 2025 00:48:45 GMT

How long was the subscription expired?

If account suspended less than 90 days, you can download the PM app on your phone, login into your account and purchase a new eSIM card.

If your account was suspended more than 90 days, then you will need to activate a new account. Download PM app and start activation process.

Nathan_19999 — Sun, 16 Mar 2025 00:56:36 GMT

I tried the second one. When trying to activate an ew ESIM it just says unable to do so and contact support.

Dunkman — Sun, 16 Mar 2025 01:37:01 GMT

@Nathan_19999 wrote:
I tried the second one. When trying to activate an ew ESIM it just says unable to do so and contact support.

If new account, might need to try a different email address. Or delete the app and re-install the app again.

Otherwise, then you will need to contact customer service agent:

Send a private message to CSA through the following link :