topic Re: Longest wait for Activation - List Here in Get Support

Longest wait for Activation - List Here

zzguffy901 — Tue, 04 Jan 2022 23:05:32 GMT

Looking to see who has been waiting the longest for an activation.

I have been waiting to port/activate my girlfriends phone since Thursday at 8PM EST. Effectively at 64 hours and counting, no response from Mods and a charged CC @Saray_O

Re: Longest wait for Activation - List Here

J_Wig — Sun, 06 Nov 2016 17:22:57 GMT

Oct 31st around 8pm MST No response from mods and cc charged

Re: Longest wait for Activation - List Here

JMCD — Sun, 06 Nov 2016 17:27:18 GMT

Ouch, that's pretty terrible. Are there so many problems that the staff are overloaded or what? :S

Re: Longest wait for Activation - List Here

KirkK — Sun, 06 Nov 2016 17:32:52 GMT

November 3, around 10 am. (It's now 48 hours, and the two private messages have not even been read.)

But, worse, I've never even heard of someone having this issue resolved... perhaps it's self-selection bias, since presumably when someone gets it resolved, they don't come back to the forums.

Re: Longest wait for Activation - List Here

Emissary — Sun, 06 Nov 2016 17:34:15 GMT

I tried to activate evening of Wednesday November 2 and it failed. On Thursday early afternoon, a mod helped activate the account but the port of my number didn't work. None of my PMs have been read by mods since Thursday afternoon.

Re: Longest wait for Activation - List Here

KirkK — Sun, 06 Nov 2016 17:44:31 GMT

@Emissary: Just to confirm (as you would be the first I've encounted): you had a failed activation/account creation that WAS successfully resolved by a moderator? If so then there is some hope for us (outside of porting numbers) who can't even get a NEW account with a NEW phone number set up, while having our credit cards billed.

Re: Longest wait for Activation - List Here

Emissary — Sun, 06 Nov 2016 17:47:48 GMT

Yes that's correct. My account registration failed on Wednesday night (the usual generic error that results in your credit card being charged, but no ability to log in). A mod fixed that the next day. From what I can tell, there seem to be a lot more complaints about lack of response starting Thursday/Friday, so I wonder if my initial call for help just squeaked by before the huge backlog hit them. I certainly haven't heard anything from a mod since then, and I've reached out multiple times. The messages haven't even been read.

Re: Longest wait for Activation - List Here

zzguffy901 — Sun, 06 Nov 2016 17:51:48 GMT

Not ranting here but has Public Mobile just drowned themselves in there own Fall Promo? There are so many people without activation. Will there be some sort of compensation for the affected customers?

Re: Longest wait for Activation - List Here

KirkK — Sun, 06 Nov 2016 17:58:47 GMT

@Emissary: Thank you for your reply.

I suspect you are right: you got hit right before their servers started vomiting up new activations.

You are the first I've encountered (I even created a new thread this morning to ask specifically this) who's reported successfully gone from the no account creation phase to having the ability to log in, and now you are just waiting for a port (which in all fairness can be out of Public Mobile's hands).

Account creation itself however, is COMPLETELY within Public Mobile's hands... and their hands alone. I'm NOT trying to port a number.

@Saray_O

Re: Longest wait for Activation - List Here

hung52 — Sun, 06 Nov 2016 18:04:57 GMT

THEY SHOULD HAVE MORE MOD HERE OR STAFF. HIRE MORE PEOPLE PUBLICMOBILE........ I sent a message on Wednesday 2 Nov still didn't get any reply. They charged me 5x on my CC (120$). ......

Re: Longest wait for Activation - List Here

KirkK — Sun, 06 Nov 2016 18:06:37 GMT

@hung52:

If they've charged you *five* times on your credit card, my advice would be to immediately contact via, LOL ... another phone line, your credit card company.

I thought once was bad enough (without being able to set up an account), but if you're right, your story takes the new proverbial cake!

Re: Longest wait for Activation - List Here

Rockdaddy22 — Sun, 06 Nov 2016 18:09:33 GMT

I've heard of these multiple charges before, rest assured PM will take care of it, no need to worry.

Re: Longest wait for Activation - List Here

hung52 — Sun, 06 Nov 2016 18:19:26 GMT

but you know... when it said : <<dont worry your CC is not charged>>... after a few days it charges me 5 times lol........ why?

Re: Longest wait for Activation - List Here

Rockdaddy22 — Sun, 06 Nov 2016 18:21:31 GMT

The system can do funny things sometimes, I'm truly sorry about this

Re: Longest wait for Activation - List Here

Char21 — Sun, 06 Nov 2016 20:30:24 GMT

Still waiting since Wednesday night, Nov 2.

Re: Longest wait for Activation - List Here

Stormy — Sun, 06 Nov 2016 21:26:05 GMT

Signed up Wednesday around 6 PM and got the CC error (Visa Debit in my case), yet the charge went through. Next tried to setup the self sever and it actually worked. Unfortunately I got caught with the hung activation; data worked and could make calls and send texts; but couldn't receive calls or texts.

First PM was sent on Thursday morning and it got read just after 3 PM, but never got a response to it. Sent a PM to another mod Friday at 11 AM and it didn't get read until 2:45 PM on Saturday with a response 10 minutes later. Unfortunately still no go,

As requested, I have tried porting your number however it got "stuck". Rest assured that our team will resolve this within the next 48 business hours, and you'll also get a confirmation text!

So while I may have got a response I am still looking at up until possibly sometime Tuesday before it is fixed.

Re: Longest wait for Activation - List Here

UDP7 — Sun, 06 Nov 2016 22:19:29 GMT

I feel sorry for you guys waiting. Went from Koodo to PM and it took me less then 15 minutes. Hearing these problems keep me back from telling friends/family about this awesome promo because there are so many problems happening with the overload of people trying to get this promo. Hope things get better sooner than later.

Re: Longest wait for Activation - List Here

PaladinPhil — Sun, 06 Nov 2016 23:00:02 GMT

Okay, started the whole process on Wednesday afternoon after I got my SIM card. Activation issue with the oh so common "failure" message. Self serve account was activated by Thursday morning. Friday, port failed and no service from my old card and new card. Sent a PM to a mod on Friday afternoon which last I checked an hour ago was unread. So I have had no phone service now since Friday morning when I woke up (6 am) to present and it doesn't look like I will get this issue resolved until sometime tomorrow which sucks considering I have a meeting tomorrow and the the person usually calls me before coming over. This is insane, and I hope they figure out the issue and get more bodies on it.

Re: Longest wait for Activation - List Here

thunderaxe — Sun, 06 Nov 2016 23:12:00 GMT

"activated" around 2:30pm on thursday, november 3rd.
no service on my phone, no replies from any mods to any of my messages, emails or posts.

i need a working smartphone with data plan to work so in the meantime my roommate has added me to her telus account. i had to buy a $20 SIM card to do so. i've also lost $100-150 in income by having to miss a day of work.

Re: Longest wait for Activation - List Here

zzguffy901 — Sun, 06 Nov 2016 23:46:51 GMT

That sucks for the lost income. This is another reason I believe Public Mobile should be offering some sort of compensation to those who are affected.

Not having a cell phone can affect peoples lives in a number of ways including job, safety, family related etc.

I know they will get it fixed I just hope it is sooner rather than later. My account has been active for a few months now with zero issues. Unfortunately my spouse's got caught up in the glitch.