topic Re: Upgrade plan on renewal did not work in Get Support

Upgrade plan on renewal did not work

CL25 — Sat, 15 Mar 2025 22:54:09 GMT

And now they don't offer the plan I upgraded to! Any recourse?

I upgraded to a Can,US,Mex plan, $35, on renewal, which was following day.

Next day we have same plan. And that offer not there anymore.

Re: Upgrade plan on renewal did not work

Chalupa_Batman — Sat, 15 Mar 2025 22:57:09 GMT

Hey @CL25

Reach out to a CS Agent.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Upgrade plan on renewal did not work

funpig1 — Sat, 15 Mar 2025 23:00:35 GMT

@CL25

It is always a good idea to take a screenshot of your change as proof in the future.

You need to message a customer service agent and explain your situation. Only they have power to help you. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgrade plan on renewal did not work

CL25 — Sun, 16 Mar 2025 00:20:27 GMT

Check this out.

They have added the upgrade for my next renewal date. So 2 periods from when I submitted. There was briefly a "cancel change" button on my account page.

But they just removed the "cancel change" button so I can't cancel the upgrade! This happened while they delayed almost an hour answering me!

Seems super dodgy on their part. Now I can't cancel it and get up old plan back. Only wanted new plan cause going to Mexico next week. Won't need it next month. They played dirty.

Re: Upgrade plan on renewal did not work

golfball — Sun, 16 Mar 2025 00:24:50 GMT

@CL25 wrote:
Check this out.
They have added the upgrade for my next renewal date. So 2 periods from when I submitted. There was briefly a "cancel change" button on my account page.
But they just removed the "cancel change" button so I can't cancel the upgrade! This happened while they delayed almost an hour answering me!
Seems super dodgy on their part. Now I can't cancel it and get up old plan back. Only wanted new plan cause going to Mexico next week. Won't need it next month. They played dirty.

You cannot downgrade plans unless they appear in your account. Most of the time you won't see anything cheaper than what you currently have.

Try signing in again on the app or website, the cancel button should be there.

Re: Upgrade plan on renewal did not work

CL25 — Sun, 16 Mar 2025 00:34:27 GMT

Nope. Now they say I did not try to upgrade for current term early enough. 1 day not early enough. Therefore it went forward another month. Then as I inquired there was briefly a "cancel " button on my account. But I waited till they answered. By then, like 45 mins, it was too late. Now have a more expensive account i don't need and no service in Mex when I do need it. Really lousy result.