topic Re: Do I need to have roaming on? in Get Support

Do I need to have roaming on?

Utopiadawn82 — Sun, 16 Mar 2025 15:32:57 GMT

My current plan is $36 for 50gb data at 5g. Canada and U.S . With unlimited talk and text within each. I haven't used it yet in the states. But I plan to travel on vacation soon to States. My question is will my cell automatically work or will I have to make sure roaming in turned on. Last time I visited a boarder town I got a text message saying something like hey your close to the states add us roaming for $ X . Even though I had my current plan.

Re: Do I need to have roaming on?

softech — Sat, 15 Mar 2025 12:36:13 GMT

@Utopiadawn82 if you have a Canada/US plan, no extra roaming add-on is needed. US roaming data/voice/text all included in the plan already

while roaming in US is included, you still have to turn on Roaming Mobile data on your phone and make sure your phone connects to T-Mobile /AT&T /Verizon.

And as US no longer have 3G for voice, your phone must be one of those on PM's VoLTE whitelist for voice to work

https://www.publicmobile.ca/en/on/get-help/articles/volte

What phone do you have?

Re: Do I need to have roaming on?

Ccheerio — Sat, 15 Mar 2025 12:37:48 GMT

I had same question (just entered USA from Canada and have the Can/USA Mexico plan). I turned on US roaming. Correct? I won’t get gazillion dollar phone charge?

Re: Do I need to have roaming on?

softech — Sat, 15 Mar 2025 12:42:59 GMT

@Ccheerio

yes, Roaming Mobile Data needs to be turned on

and NO, you won't get extra charges. PM is prepaid provider and no surprise billing

And when you enter US, you will still get a text from PM about buying roaming addon, please ignore the text as it is send to everyone entering US regardless you have roaming plan/add-on or not. Simply ignore the text if you already have the Canada/US or Canada/US/Mexico plan

Re: Do I need to have roaming on?

computergeek541 — Sat, 15 Mar 2025 18:39:42 GMT

unnecessary repetition

Re: Do I need to have roaming on?

Ccheerio — Sat, 15 Mar 2025 22:36:24 GMT

Thanks everyone!