topic Re: Transfer from tules in Get Support

Transfer from tules

TTwang — Sat, 15 Mar 2025 21:43:59 GMT

Please help me, I just transfer from telus, and I installed ur eSIM and delet the telus’s esim. But ur eSIM doesn’t work. For login ur app, it ask for the code send to my number, which dosnt work

Re: Transfer from tules

hTideGnow — Sat, 15 Mar 2025 21:46:51 GMT

hi @TTwang make sure your PM eSIM is active ( or Turn on this line is enabled on iPhone). Click Reset Network Settings on the phone and try calling

if you still unable to make it work, then you will need support agent to help, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer from tules

TTwang — Sat, 15 Mar 2025 22:15:04 GMT

thx, i just send a mail through ur link. 🙂