topic esim and subscription cancelation, need help in Get Support

esim and subscription cancelation, need help

jackie-229 — Sat, 15 Mar 2025 21:33:35 GMT

hello, I need help. I moved to a different provider. They informed me i have to cancel my esim card, which is with Public Mobile, i think the subscription needs to be canceled too. I don't know how to do that.please help

regards jackie

Re: esim and subscription cancelation, need help

Sansan — Sat, 15 Mar 2025 21:40:30 GMT

@jackie-229 hi,

When you moved to your new provider did you port your phone number? If so, you Public Mobile esim will automatically get cancelled after successful port. So there would be nothing for you to do.

Re: esim and subscription cancelation, need help

jackie-229 — Sat, 15 Mar 2025 21:41:45 GMT

yes, Sansan i did port my number

Re: esim and subscription cancelation, need help

Sansan — Sat, 15 Mar 2025 21:52:41 GMT

Ok so automatically closeed