topic Re: Reward Data in Get Support

Reward Data

KathyE — Sat, 15 Mar 2025 21:16:30 GMT

I must have accidentally redeemed 1GB of US Data in the rewards catalog when I meant to redeem 1GB of Canadian Data. I really need this right now, but I cannot contact anyone at Public Mobile. Is it possible to exchange this?

Re: Reward Data

hTideGnow — Sat, 15 Mar 2025 21:15:57 GMT

hi @KathyE support agent can reverve or or change back to the correct one

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reward Data

Techfish — Sat, 15 Mar 2025 21:18:08 GMT

As a customer, you can't. You would have to contact an agent here.