topic Re: Unable to use my Can USA Mexico plan in Get Support

Unable to use my Can USA Mexico plan

Teckie231 — Sat, 15 Mar 2025 20:53:36 GMT

I have a moto g stylus (2021) phone and I am the USA currently.. I have the Can USA Mexico plan but I cannot make a call anywhere... as soon as I dial the number the call ends

Re: Unable to use my Can USA Mexico plan

Yummy — Sat, 15 Mar 2025 20:55:03 GMT

Did you connect to USA PM partners? You might need to connect manually, reboot and try again.

Re: Unable to use my Can USA Mexico plan

BKNS27 — Sat, 15 Mar 2025 21:07:02 GMT

@Teckie231

You will need to enable Roaming and enable VoLTE. Then manually connect to AT&T or T-Mobile or Verizon.

If your Moto Stylus is not 5G then connect to T-Mobile on 2G because it looks like it is not on the whitelist of phones that will work on VoLTE.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Unable to use my Can USA Mexico plan

Techfish — Sat, 15 Mar 2025 21:03:50 GMT

Is your roaming off? You would need to enable it.

Re: Unable to use my Can USA Mexico plan

Teckie231 — Sat, 15 Mar 2025 21:09:52 GMT

I was able to fix it by changing a setting & using 3G instead of LTE

Re: Unable to use my Can USA Mexico plan

computergeek541 — Sat, 15 Mar 2025 21:23:56 GMT

@Techfish wrote:
Is your roaming off? You would need to enable it.

Most recent phones do not specifically have a roaming setting. While a customer could have a specifcally selected, the option is not usually labelled as a roaming option. Most phone do have a data romaing setting, but that setting has no effect on customer's ability to make or receive phone calls (which is what was being asked about).

Re: Unable to use my Can USA Mexico plan

Techfish — Sat, 15 Mar 2025 21:25:40 GMT

Good point. Thanks

Re: Unable to use my Can USA Mexico plan

hairbag1 — Sat, 15 Mar 2025 22:15:39 GMT

@Teckie231 wrote:
I was able to fix it by changing a setting & using 3G instead of LTE

@Teckie231

it's interesting that your calling now works. We've been told by PM that the 3g network in USA has been retired and we all need a VoLTE cellphone. Can you please confirm some info for us...where are you in USA ? Are your calls routing through AT&T, T-Mobile or someone else ? So...you can send and receive calls...correct ?