topic Re: Redeeming Points in Get Support

Redeeming Points

Sonnar50 — Sat, 15 Mar 2025 21:25:58 GMT

When I reached 95% of data usage I redeemed 20 points to get 3GB of extra data. My account now shows the additional data but once I reached 100% usage of my regular plan amount, I was cutoff. What gives? Will I lose those 3 unused gigabytes at plan renewal. How is this not “bush league”?

Re: Redeeming Points

hTideGnow — Sat, 15 Mar 2025 19:05:32 GMT

hi @Sonnar50 make sure your phone does not have a data limit setup

Reboot phone and try again

if same, ask PM support to check and help

submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Redeeming Points

BKNS27 — Sat, 15 Mar 2025 20:43:35 GMT

@Sonnar50

It will use up the remaining 5% left from your plan then it will start to eat away from your 3gb Add-on. Depending when n your renewal date. It will continue to use up the Add-on until it is used up or expire after 30 days. On your renewal date, it will top up your plan data.

Re: Redeeming Points

Techfish — Sat, 15 Mar 2025 20:59:07 GMT

Does your phone have a data limit set in Settings?