topic Re: UP date payment method in Get Support

UP date payment method

judy2025 — Sat, 15 Mar 2025 20:06:36 GMT

I have tried numerous cards to update payment method and they all failed. They are all good cards and I getting beyond frustrated with you whole system.

Re: UP date payment method

hairbag1 — Sat, 15 Mar 2025 20:11:35 GMT

@judy2025

use a laptop and incognito mode to update the cc info. If that still fails, use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: UP date payment method

Chalupa_Batman — Sat, 15 Mar 2025 20:14:14 GMT

@judy2025 wrote:
I have tried numerous cards to update payment method and they all failed. They are all good cards and I getting beyond frustrated with you whole system.

Hey @judy2025

The website has known cache issues. The way to work around it is to go to your browser settings, enter Cache into the search and clear your cache lifetime. Then close your entire browser, open it up again and go into incognito mode or private mode. Log back in and try again.

Re: UP date payment method

Chris1967 — Sun, 16 Mar 2025 16:37:22 GMT

I have the same issue