topic Re: Subscription not activated in Get Support

Subscription not activated

okdoki — Sat, 15 Mar 2025 21:37:32 GMT

I subscribed to public mobile this morning march 15 2025 at 11:50 am and at the end it said subscription not activated. I been trying to get support and nobody follows up, and now it says my account is activated but it isnt, and now it says account is terminated. And you want another payment to continue. You took my payment this morning I got no service and now you want another payment for an account that isn't working.

Re: Subscription not activated

BKNS27 — Sat, 15 Mar 2025 19:51:14 GMT

@okdoki

You will need to connect with a CS_Agent to complete your activation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

funpig1 — Sat, 15 Mar 2025 19:53:54 GMT

@okdoki

Advice by BKNS27 is your best option. Just be aware that a response may take hours or even days. If you do not get a response, send another message. You are not the only one that has been having problems activating their accounts. Good luck.

Re: Subscription not activated

hTideGnow — Sat, 15 Mar 2025 19:55:15 GMT

hi @okdoki this is a very common activation error and you need support agent to help

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription not activated

Doer — Sat, 15 Mar 2025 20:07:03 GMT

Might want to check your bank transactions if the payment was returned. If yes, might as well start fresh than waiting for support