topic Re: Subscription Issues in Get Support

Subscription Issues

Jeremy89 — Sat, 15 Mar 2025 19:39:20 GMT

I've subscribed to (and my credit card has been charged for) the Can/US/Mexico plan, but my PM app states that my services are suspended until payment is received. I don't want to pay twice!

Re: Subscription Issues

Sansan — Sat, 15 Mar 2025 19:43:30 GMT

Refresh the app and see what they message says. Is your phone working? Did you verify that your credit card was indeed charged?

Re: Subscription Issues

funpig1 — Sat, 15 Mar 2025 19:44:20 GMT

@Jeremy89

Several other people have had the same problem. There's nothing you can do on your end except contact a customer agent. Good luck

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Issues

Jeremy89 — Sat, 15 Mar 2025 21:46:34 GMT

I've been trying to do that for the last 2 days. I've yet to be contacted by an agent and it's seemingly impossible to chat with a non-bot.

Re: Subscription Issues

hTideGnow — Sat, 15 Mar 2025 21:57:01 GMT

hi @Jeremy89 so you have no service at all? just message support again